Our contact information:
By standard mail:
P.O. Box 2012
Livermore, CA, 94551
(925) 577-8318 (between 9 a.m. and 10 p.m. Pacific time zone)
All of our products are shipped within 48 hours of order confirmation.Orders will be shipped only to the billing or confirmed address.
Shipping And Handling (USA)
Priority Mail Insurance Included $6.95 (arrival time 3 -5 business days)
Express Mail $17.50 (arrival time 1-2 business days)Additional item please add $1.50
Tracking number is provided upon request.
Shipping And Handling (International)
Registered Mail $18.00Express Mail $29.00
INTERNATIONAL ORDERS are not returnable and all sales are final.Any applicable customs duty is the responsibility of the buyer.
Refund, Returns and Cancellation Policies:
30 Days Return PolicyAt Sunee Jewelry, we sincerely want you to be happy and satisfied with your purchase. If you are not completely satisfied, you may return your order; in itís original condition, within 30 days of its shipment for a complete refund. As an option, you can EXCHANGE your jewelry for another item or we can offer you another ring size (subject to availability).
Return Item details:
- Any items that has been altered, engraved, resized, appeared worn or damaged in any way are non-returnable.
- Shipping fees are non-refundable.
- For size exchanges buyer is responsible for shipping back to Sunee Jewelry, and shipping fees will apply for return shipping.
- Sunee Jewelry reserves the right to refuse any damaged merchandise for return or exchange.
- For exchanges the size must be in stock.
Buyer must contact Sunee Jewelry either by phone or email to request a return material authorization. All packages that arrive that have not had a request made will be refused.
Buyer will be issued instructions via email.Sunee Jewelry reserves the right to cancel or alter this policy at any time without notice.